Refund policy

All Sales Are Final. Free Cancelation within 24 hours. 

1. Refund & Return Policy

Return Window
We accept returns within 14 days of delivery. To be eligible, items must be:

• Unworn and unused
• In original packaging
• With tags attached

Non-Returnable Items

• Final sale or discounted items
• Gift cards
• Custom or made-to-order products

Return Process
To initiate a return, contact us at:
business@oneuptech.ca

Include:

• Order number
• Reason for return
• Photos (if item is damaged/defective)

Once approved, we’ll provide return instructions.

Refunds

• Refunds are issued to your original payment method
• Processing time: 5–10 business days after we receive the item
• Original shipping costs are non-refundable

Exchanges
We replace items only if they are defective or damaged.